University of British Columbia
Presented at Wikimania, July 2015, Mexico City
“Two Solitudes: Wikipedia and Higher Education”
It is an institution on the verge of crisis, though not everyone is prepared to admit it. With a bloated bureaucracy that’s increasingly brought in from outside and ever-more out of touch with the rank and file that do most of the work, it seems to have lost its sense of purpose. Founded with noble goals, dedicated to the public good and enlightenment ideals of knowledge and global understanding, it now finds itself in an climate dominated by for-profit corporations that claim to be able to offer the same or similar services as it provides, but more efficiently and effectively. It doesn’t know whether to remodel itself along the lines of these commercial competitors or keep closer to its historic roots. The situation is hardly helped by periodic scandals that erupt and are seized on by adversaries in the media, who accuse it of corruption and bias. Its heavy-handed response to these scandals hardly aids its cause, and issues around civility, freedom of expression, or gender and other disparities are a flashpoint for conflict and discontent. Low morale and petty but energy-sapping disputes are just one outcome of a crisis in governance. It has tried to deal with these problems through technical fixes and better metrics, more accountability and accessibility. It is increasingly concerned about its public face and does what it can to allow its users to bypass its often arcane practices and have a smoother, more enjoyable experience. But ultimately these are short-term solutions that if anything only hide the real problems. Pushed this way and that, much misunderstood and maligned, but still performing a vital role upon which almost everyone depends, this is an organization that desperately needs to take stock and put its house in order.
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